ctg77's Privacy Policy
This document outlines ctg77's complete and transparent commitment to how your personal information is collected, used, and kept secure.
1. Introduction & Scope
ctg77 is one of Bangladesh's trusted online gaming platforms. We place great importance on our users' privacy and follow the highest technical and institutional standards to protect their personal information.
This Privacy Policy ("Policy") clearly describes the following: what types of personal information ctg77 collects, how it is collected, for what purposes it is used, how it is stored, and under what circumstances it may be shared with third parties.
This policy applies to all of ctg77's digital platforms — the website, mobile applications, and other related services. If you do not agree with any term of this policy, please refrain from using our services and seek assistance regarding your account management from the login page.
2. What Information We Collect
ctg77 collects various types of personal and non-personal information to operate its services effectively. The information is categorized below:
2.1 Identity Information
- Full name (in Bengali or English)
- Date of birth (required for age verification)
- National ID number or passport number (where applicable)
- Copy of a photo-bearing identity document
2.2 Contact Information
- Mobile phone number (Bangladeshi number)
- Email address
- Permanent or current address (where required)
2.3 Financial Information
- bKash, Nagad, or Rocket mobile banking number
- Bank account number (where relevant)
- Transaction history — details of deposits and withdrawals
2.4 Gaming Activity Information
- Betting history and gaming patterns
- Account status and balance statements
- Bonus and promotion usage records
- VIP tier information
2.5 Technical Information
- IP address and device identifier
- Browser type and version
- Operating system information
- Login and logout times and location data
- Cookies and session data
3. How We Collect Information
ctg77 collects information in the following ways:
- Direct Collection: Information you provide directly during account registration, login, payment processing, and when contacting customer support.
- Automatic Collection: When you use our platform, certain technical information is collected automatically through cookies, log files, and tracking technologies.
- Identity Verification Process: Documents may be collected to verify your identity through the KYC (Know Your Customer) process.
- From Third Parties: Some information may be received from payment gateways or related financial service providers for transaction verification.
4. How We Use Your Information
ctg77 uses collected information only for specific, legitimate, and necessary purposes. Information is never misused or used without authorization under any circumstances.
4.1 Account Management
Your information is used to create, maintain, and secure your account and to verify your identity.
4.2 Financial Transaction Processing
The financial information you provide is used to process deposit and withdrawal requests, prevent fraud, and ensure the security of financial transactions. Our minimum deposit amount is ৳500 and minimum withdrawal amount is ৳800.
4.3 Customer Support
To resolve your issues and provide necessary assistance through 24/7 live chat and email support.
4.4 Legal Compliance
Information may be used as necessary to comply with applicable laws, regulations, and the directives of regulatory authorities.
4.5 Platform Improvement & Personalization
To analyze your gaming preferences and deliver a more tailored experience, add new features, and improve service quality.
4.6 Security & Fraud Prevention
To detect and prevent unauthorized access, money laundering, fraud, and other illegal activities.
5. Data Storage & Security
ctg77 follows the highest industry-standard technical measures to ensure the security of your information.
SSL Encryption
All data transmissions are protected by SSL/TLS encryption technology, which prevents anyone outside from reading information while it is being transmitted.
Secure Servers
All data is stored on secure servers meeting international standards, with multiple layers of security in place to prevent unauthorized access.
Access Control
Only authorized staff who require it for their work can access your personal information — and only under strict internal policies.
Regular Audits
Our security systems are regularly reviewed and updated to ensure protection against the latest threats.
Data Retention Period
ctg77 does not retain any information beyond what is necessary. Generally, information is kept for as long as the account is active and for as long as required to meet legal obligations. Even after an account is closed, some information may be retained for a defined period for legal reasons.
6. Sharing Information with Third Parties
ctg77 never sells, rents, or transfers your personal information to any third party for commercial purposes. However, limited information may be shared in the specific circumstances below:
- Payment Service Providers: The minimum necessary information is shared with bKash, Nagad, Rocket, or bank transfer services to process your deposit and withdrawal requests.
- Technology Partners: Limited information may be shared with trusted technology partners for the operation of our gaming software and platform, but they are also required to adhere to our strict privacy standards.
- Legal Obligations: Information may be provided in response to court orders, lawful requests from government authorities, or requirements under applicable law.
- Fraud Investigations: Information may be shared with relevant authorities when required for investigations into money laundering or fraud.
7. Cookies & Tracking Technologies
ctg77's website and application use cookies and similar tracking technologies. These help improve your browsing experience and ensure the functionality of the platform.
Types of cookies we use:
- Essential Cookies: These are necessary for maintaining login sessions, security verification, and the basic functionality of the platform. Disabling these cookies may prevent the platform from working properly.
- Functionality Cookies: Used to remember your preferences, language settings, and account customizations.
- Analytics Cookies: Help analyze how the platform is used in order to improve service quality — no personal identity is revealed through these.
You can control or delete cookies from your browser settings. Please note that disabling essential cookies may cause some services to not function properly.
8. User Rights
As a user of ctg77, you have the following rights over your personal information:
Right to Access
You have the right to know what information we hold about you and to receive a copy of that information.
Right to Rectification
If any information we hold about you is incorrect or incomplete, you can request that it be corrected.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, though this may not apply where legal obligations exist.
Right to Object to Processing
You may object to the processing of your information for specific reasons and request that it be restricted.
To exercise any of the above rights, please contact our customer support team directly. We will process your request as quickly as possible.
9. Protection of Minors
ctg77 provides services only to those aged 21 or older. We do not knowingly collect personal information from any minor or allow them to create an account.
We collect date of birth at registration for age verification and verify identity documents where necessary. If it comes to our attention that a minor has registered on our platform for any reason, their account will be closed immediately and the collected information will be deleted.
10. Changes to This Policy
ctg77 reserves the right to amend or update this privacy policy at any time. If significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A clear notice will be displayed when you log in to the platform.
- The "Last Updated" date at the top of this page will change.
If you continue using our platform after changes are made, you will be considered to have agreed to the updated policy. We recommend that you review this page regularly.
11. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact our customer support team. Our team is able to provide assistance in both Bengali and English.
Our support team is active 24 hours a day, 7 days a week. Use the information below to get in touch:
- Email: [email protected]
- Live Chat: Use the live chat option on the website (available 24/7)
We will respond to any privacy-related request we receive as quickly as possible.
More questions?
Contact us on any matter related to privacy or data protection — we are always here for you.
Live Chat
Use our live chat for instant 24/7 support. Speak in Bengali.
Email Support
For detailed inquiries, email us: [email protected]
Secure Platform
With SSL encryption and fair play guaranteed, ctg77 always keeps your information secure.
Also read our Terms & Conditions and Responsible Gaming pages — stay fully informed about all aspects of the ctg77 platform. To log in to ctg77, use this page.